Privacy Policy

Metabodyworks Wellness Academy
Effective August 20, 2026

Metabodyworks Wellness Academy respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you create an account, enrol in courses, participate in the community, book instructor support, or otherwise use our online learning services.

1. What This Policy Covers

This policy applies to personal information collected through the Metabodyworks Wellness Academy website, learning platform, community features, course enrolment, instructor-support bookings, communications, and related digital services.

2. Information We May Collect

We may collect the following categories of personal information:

Account Information

• Name.
• Email address.
• Username or profile name.
• Login credentials.
• Profile information you choose to provide.

Transaction Information

• Courses, memberships, subscriptions, or services purchased.
• Payment status.
• Billing records.
• Refund or cancellation history.
• Invoices and transaction details.

Full payment-card information is generally handled by third-party payment processors rather than stored directly by Metabodyworks.

Learning Information

We may collect information about your participation in the Academy, including:

• Courses enrolled in.
• Course progress.
• Lessons viewed.
• Quiz or assessment results.
• Course completions.
• Certificates earned.
• Learning-path progress.
• Points, badges, levels, and leaderboard activity.

Community Information

If you participate in the Academy community, we may collect and store:

• Posts.
• Comments.
• Questions.
• Replies.
• Reactions.
• Member profile information.
• Messages or other community interactions.

Information you post in community areas may be visible to other members depending on the platform settings.

Technical Information

We may automatically collect technical or usage information, including:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Login activity.
• Pages or lessons accessed.
• Cookies and similar technologies.
• Platform usage and analytics information.

Communications

We may retain information you provide when you:

• Contact customer support.
• Ask an instructor a question.
• Book an instructor-support session.
• Respond to surveys.
• Submit feedback.
• Communicate with us by email or through the learning platform.

3. How We Use Personal Information

We may use personal information to:

• Create and administer your account.
• Provide access to purchased courses and learning materials.
• Track course progress and completion.
• Issue certificates where applicable.
• Manage points, levels, badges, and leaderboard participation.
• Process purchases, memberships, subscriptions, bookings, and refunds.
• Operate community boards and other interactive features.
• Provide customer service and instructor support.
• Send account, course, booking, password, and service-related notices.
• Improve Academy content, functionality, and user experience.
• Prevent fraud, misuse, unauthorized access, and security incidents.
• Maintain financial, accounting, tax, and business records.
• Comply with applicable legal and regulatory obligations.

4. Consent and Legal Basis

We collect, use, and disclose personal information only where there is an appropriate legal basis.

Depending on the circumstances, this may include:

• Your consent.
• Providing a service or fulfilling a contract with you.
• Processing a purchase or booking.
• Legitimate operational purposes permitted by applicable law.
• Compliance with legal, tax, accounting, or regulatory obligations.
• Protecting users, the Academy, or our legal rights.

Where consent is the legal basis for processing, you may withdraw your consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.

5. Service Providers and Third Parties

We may use trusted third-party service providers to operate the Academy.

These may include providers of:

• Learning-platform technology.
• Website hosting.
• Payment processing.
• Email delivery.
• Video hosting.
• Analytics.
• Scheduling.
• Customer support.
• Security and fraud prevention.
• Cloud storage.

These providers may process personal information on our behalf as necessary to provide their services.

Some providers may store or process information outside Ontario or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We may also disclose information where required by law, court order, regulatory requirement, or where reasonably necessary to protect the rights, safety, security, or integrity of Metabodyworks, our students, or others.

We do not sell personal information to advertisers.

6. Community and Leaderboard Visibility

The Academy includes community and engagement features that may make certain information visible to other members.

Depending on your participation and the platform settings, other members may be able to see:

• Your profile name.
• Profile image.
• Posts and comments.
• Reactions.
• Questions and replies.
• Points.
• Level or badge.
• Leaderboard position.
• Other community activity.

Do not share information in the community that you do not want other members to see.

You should not post another person's confidential health, financial, identifying, or private information without appropriate authorization.

Leaderboard points, badges, and levels are used for engagement and participation. They are not professional credentials or certifications.

7. Email and Communications

We may send you service-related messages necessary to administer your account and learning experience.

These may include:

• Welcome emails.
• Account confirmations.
• Password-reset messages.
• Purchase receipts.
• Booking confirmations.
• Course updates.
• Changes to important policies.
• Service or security notices.

We may also send promotional or educational emails where permitted by law.

You may unsubscribe from promotional messages using the unsubscribe option provided in those messages.

Unsubscribing from promotional email does not prevent us from sending essential account, transaction, booking, security, or service communications.

8. Cookies and Analytics

The Academy may use cookies and similar technologies to support:

• Login and account sessions.
• Website functionality.
• User preferences.
• Security.
• Analytics.
• Performance measurement.
• Marketing where enabled and legally permitted.

More information is available in our separate Cookie Policy.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may vary depending on the type of information and may reflect the need to:

• Maintain course and certification records.
• Provide ongoing account or learning access.
• Maintain purchase and payment records.
• Meet tax or accounting requirements.
• Respond to disputes or complaints.
• Protect legal rights.
• Meet legal or regulatory obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our practices and legal obligations.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access.
• Loss.
• Theft.
• Misuse.
• Unauthorized disclosure.
• Alteration.
• Destruction.

No internet-based service or electronic storage system can be guaranteed completely secure.

You are responsible for protecting your account password and should not share your login information with others.

Please contact us if you believe your account has been accessed without authorization.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Update certain account information through your profile.
• Withdraw consent where legally permitted.
• Unsubscribe from promotional communications.
• Request deletion of certain information where available under applicable law.
• Ask questions about how your personal information is handled.
• Raise a concern or complaint about our privacy practices.

Some information may need to be retained for legal, financial, contractual, security, or certification-record purposes even after an account is closed.

12. Children and Youth

The Academy is intended for users who can lawfully consent to the collection and use of their personal information or who participate with appropriate parent or guardian authorization.

We do not knowingly seek unnecessary personal information from children.

Where a course or service is specifically intended for younger learners, additional consent or account-management requirements may apply.

13. International Users

Students may access the Academy from outside Ontario or Canada.

If you access the Academy from another jurisdiction, your personal information may be transferred to or processed in Canada or in other countries where our technology providers operate.

Privacy laws may differ between jurisdictions.

14. Third-Party Links and Services

Academy content may contain links to third-party websites, videos, services, resources, or platforms.

Metabodyworks is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage users to review the privacy policies of external services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services.
• Technology.
• Legal requirements.
• Platform features.
• Privacy practices.

The current version will be posted on the Academy with an updated effective date.

Where appropriate, we may provide additional notice of significant changes.

16. Contact

For questions, access or correction requests, privacy concerns, or complaints regarding this Privacy Policy, please contact Metabodyworks Wellness Academy using the contact information provided on our website or learning platform.